SHIPPING POLICY DermaFusion Aesthetics Ltd — Last updated: June 2026

1. Overview This policy sets out the shipping and delivery terms for orders placed with DermaFusion Aesthetics Ltd. By placing an order with us, you agree to the terms below.

2. Order Processing Orders are processed on business days (Monday to Friday, excluding UK public holidays). We aim to dispatch all orders within 1–2 business days of payment confirmation. You will receive a dispatch confirmation email once your order has been shipped.

3. Pre-Dispatch Inspection All orders are inspected prior to dispatch to ensure items are in full working order, correctly packaged, and match the order details. If an issue is identified during inspection, we will contact you before shipping. This process helps minimise errors and ensures the quality of goods leaving our facility.

4. Shipping Destinations We ship to addresses within the United Kingdom and internationally. Delivery timeframes and costs vary by destination and will be displayed at checkout.

5. Estimated Delivery Timeframes Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to carrier capacity, customs processing (for international orders), or circumstances beyond our control. DermaFusion Aesthetics Ltd shall not be liable for delays caused by third-party carriers or external events.

6. Shipping Costs Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Any applicable import duties or taxes for international orders are the responsibility of the customer.

7. Order Tracking Where available, a tracking number will be provided in your dispatch confirmation email. You are responsible for monitoring your shipment and following up with the carrier if required.

8. Delivery Address Responsibility You are solely responsible for ensuring the delivery address provided at checkout is accurate and complete. DermaFusion Aesthetics Ltd cannot be held liable for orders lost, delayed, or undelivered due to an incorrect or incomplete address. We are unable to redirect orders once they have been dispatched.

9. Failed Deliveries If a delivery attempt is unsuccessful, the carrier will typically leave a notification card or attempt redelivery. If an order is returned to us due to a failed delivery or uncollected parcel, we will contact you to arrange redelivery at your cost. We are not responsible for orders that are returned due to the customer's failure to collect or arrange redelivery.

10. Returns & Refunds — Shipping Responsibility

• If a return is required due to our error (incorrect item sent, manufacturing defect, or goods damaged in transit), we will provide a prepaid return shipping label at no cost to you.
• If a return is due to customer preference or error (e.g. wrong item ordered, change of mind), the cost of return shipping is the customer's responsibility.

All returns must comply with our Return & Refund Policy. Items must be returned within 21 days of delivery, in original, sealed, and untampered condition with all original packaging. Returns not meeting these conditions will not be accepted.

11. Returns Inspection Upon receipt of a returned item, we will conduct a quality inspection to verify the condition of the goods. You will be notified of the outcome by email. If the item meets our return conditions, a refund or replacement will be issued in accordance with our Return & Refund Policy. If the item fails inspection (e.g. opened, used, damaged by the customer, or missing packaging), no refund will be issued and the item may be returned to you at your cost.

12. Lost or Non-Received Orders If your order has not arrived within the expected delivery window, please contact us within:

• 30 days of the estimated delivery date for UK orders
• 40 days of the estimated delivery date for international orders

Before contacting us, please check with neighbours, your building reception, and your local delivery office, and review any carrier notifications. Claims submitted outside the above timeframes cannot be accepted.

13. Damaged Goods in Transit If your order arrives damaged, please contact us immediately at info@dermafusionaesthetics.com with your order number, a description of the damage, and photographic evidence. We will work with you to resolve the issue as quickly as possible.

14. Force Majeure DermaFusion Aesthetics Ltd shall not be liable for any shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier disruptions, or government restrictions.

15. Governing Law & Jurisdiction This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with this policy.

16. Contact Us For all shipping queries, please contact:

DermaFusion Aesthetics Ltd 167–169 Great Portland Street, 5th Floor London, W1W 5PF

Email: info@dermafusionaesthetics.com