RETURN & REFUND POLICY DermaFusion Aesthetics Ltd — Last updated: June 2026

1. Overview We want you to be completely satisfied with your purchase from DermaFusion Aesthetics Ltd. Please read this policy carefully before initiating a return. By purchasing from us, you agree to the terms set out below.

2. Return Window You have 21 days from the date of delivery to initiate a return. Requests made outside this window will not be accepted unless otherwise required by applicable law.

3. Eligibility Conditions To be eligible for a return, all of the following must apply:

• The item is in its original condition
• The item is sealed and untampered, with all original packaging intact
• You have a valid receipt or proof of purchase
• The return has been pre-authorised by our team

Items that do not meet these conditions will not be accepted and will be returned to the sender at their cost.

4. Non-Returnable Items The following items are strictly non-returnable and non-refundable:

• Perishable goods (e.g. products with a short shelf life)
• Custom or personalised products made to your specification
• Personal care goods that have been opened or used (for hygiene and safety reasons)
• Hazardous materials or flammable liquids or gases
• Gift cards
• Sale or clearance items (unless faulty)

If you are unsure whether your item qualifies, please contact us before initiating a return.

5. How to Initiate a Return To start a return, contact us at info@dermafusionaesthetics.com with your order number, the item(s) you wish to return, and the reason for the return. We will review your request and provide return instructions including the return address. Do not send items back without prior written authorisation — unauthorised returns will not be processed or refunded.

6. Damages & Incorrect Items If your item arrives defective, damaged in transit, or is not what you ordered, you must contact us immediately upon receipt at info@dermafusionaesthetics.com. Please include your order number, a description of the issue, and photographic evidence where possible. We will assess the issue and arrange a replacement, exchange, or refund as appropriate.

7. Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with this policy and place a new order separately once your return has been approved.

8. EU Cooling-Off Period For customers located in the European Union, you have the statutory right to cancel or return your order within 14 days of receipt, without providing a reason. To exercise this right, you must notify us in writing within the 14-day period. This right does not apply to sealed goods which have been opened and are not suitable for return due to health protection or hygiene reasons.

9. Inspection & Refund Process Once your returned item is received, it will undergo a quality inspection. You will be notified of the outcome by email. If your return is approved, a refund will be issued to your original payment method within 10 business days of approval. If the item does not meet our return conditions upon inspection, no refund will be issued and the item may be returned to you.

Please note that your bank or card provider may require additional processing time. If you have not received your refund after 10 business days, please first check with your bank before contacting us.

10. Shipping Costs for Returns

• If the return is due to our error (incorrect item sent, manufacturing defect, or damaged goods), we will provide a prepaid return label at no cost to you.
• If the return is due to customer preference or error (e.g. wrong size ordered, change of mind), the cost of return shipping is the customer's responsibility.

11. Lost or Non-Received Orders If your order has not arrived within the expected delivery window, claims must be submitted to us within:

• 30 days of the estimated delivery date for UK orders
• 40 days of the estimated delivery date for international orders

Before submitting a claim, you must:

• Verify that the delivery address provided at checkout was correct
• Check with neighbours, building reception, or your local delivery office
• Check for any delivery attempt notifications from the carrier

DermaFusion Aesthetics Ltd cannot be held responsible for orders lost or delayed due to an incorrect address provided by the customer. Claims submitted outside the above timeframes will not be accepted.

12. Force Majeure DermaFusion Aesthetics Ltd shall not be liable for any failure or delay in delivery or processing caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier disruptions, or government restrictions.

13. Fraud & Misrepresentation Any fraudulent return claims, misrepresentation of facts, or abuse of this policy will result in the claim being rejected. We reserve the right to report such cases to the relevant authorities and to take appropriate legal action.

14. Limitation of Liability Our total liability in connection with any return, refund, or claim under this policy is limited to the purchase price of the goods in question. We shall not be liable for any indirect, consequential, or special losses arising from a return or failed delivery.

15. Contact Us For all returns, refund queries, or order issues, please contact:

DermaFusion Aesthetics Ltd 167–169 Great Portland Street, 5th Floor London, W1W 5PF Email: info@dermafusionaesthetics.com

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RETURN & REFUND POLICY DermaFusion Aesthetics Ltd — Last updated: June 2026

1. Overview We want you to be completely satisfied with your purchase from DermaFusion Aesthetics Ltd. Please read this policy carefully before initiating a return. By purchasing from us, you agree to the terms set out below.

2. Return Window You have 21 days from the date of delivery to initiate a return. Requests made outside this window will not be accepted unless otherwise required by applicable law.

3. Eligibility Conditions To be eligible for a return, all of the following must apply:

• The item is in its original condition
• The item is sealed and untampered, with all original packaging intact
• You have a valid receipt or proof of purchase
• The return has been pre-authorised by our team

Items that do not meet these conditions will not be accepted and will be returned to the sender at their cost.

4. Non-Returnable Items The following items are strictly non-returnable and non-refundable:

• Perishable goods (e.g. products with a short shelf life)
• Custom or personalised products made to your specification
• Personal care goods that have been opened or used (for hygiene and safety reasons)
• Hazardous materials or flammable liquids or gases
• Gift cards
• Sale or clearance items (unless faulty)

If you are unsure whether your item qualifies, please contact us before initiating a return.

5. How to Initiate a Return To start a return, contact us at info@dermafusionaesthetics.com with your order number, the item(s) you wish to return, and the reason for the return. We will review your request and provide return instructions including the return address. Do not send items back without prior written authorisation — unauthorised returns will not be processed or refunded.

6. Damages & Incorrect Items If your item arrives defective, damaged in transit, or is not what you ordered, you must contact us immediately upon receipt at info@dermafusionaesthetics.com. Please include your order number, a description of the issue, and photographic evidence where possible. We will assess the issue and arrange a replacement, exchange, or refund as appropriate.

7. Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with this policy and place a new order separately once your return has been approved.

8. EU Cooling-Off Period For customers located in the European Union, you have the statutory right to cancel or return your order within 14 days of receipt, without providing a reason. To exercise this right, you must notify us in writing within the 14-day period. This right does not apply to sealed goods which have been opened and are not suitable for return due to health protection or hygiene reasons.

9. Inspection & Refund Process Once your returned item is received, it will undergo a quality inspection. You will be notified of the outcome by email. If your return is approved, a refund will be issued to your original payment method within 10 business days of approval. If the item does not meet our return conditions upon inspection, no refund will be issued and the item may be returned to you.

Please note that your bank or card provider may require additional processing time. If you have not received your refund after 10 business days, please first check with your bank before contacting us.

10. Shipping Costs for Returns

• If the return is due to our error (incorrect item sent, manufacturing defect, or damaged goods), we will provide a prepaid return label at no cost to you.
• If the return is due to customer preference or error (e.g. wrong size ordered, change of mind), the cost of return shipping is the customer's responsibility.

11. Lost or Non-Received Orders If your order has not arrived within the expected delivery window, claims must be submitted to us within:

• 30 days of the estimated delivery date for UK orders
• 40 days of the estimated delivery date for international orders

Before submitting a claim, you must:

• Verify that the delivery address provided at checkout was correct
• Check with neighbours, building reception, or your local delivery office
• Check for any delivery attempt notifications from the carrier

DermaFusion Aesthetics Ltd cannot be held responsible for orders lost or delayed due to an incorrect address provided by the customer. Claims submitted outside the above timeframes will not be accepted.

12. Chargebacks & Disputes We strongly encourage customers to contact us directly at info@dermafusionaesthetics.com before initiating a chargeback or payment dispute with their bank or card provider. Most issues can be resolved quickly and amicably without the need for a formal dispute.

If a chargeback is raised without first contacting us, we reserve the right to:

• Submit evidence to the relevant payment processor or card scheme to contest the chargeback, including order records, delivery confirmation, and correspondence history
• Refuse future orders from the customer
• Recover any associated chargeback fees where permitted by law

Chargebacks raised fraudulently or without valid grounds constitute a breach of this policy and may be reported to the relevant authorities. DermaFusion Aesthetics Ltd reserves the right to pursue recovery of funds and associated costs through legal means where appropriate.

13. Force Majeure DermaFusion Aesthetics Ltd shall not be liable for any failure or delay in delivery or processing caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier disruptions, or government restrictions.

14. Fraud & Misrepresentation Any fraudulent return claims, misrepresentation of facts, or abuse of this policy will result in the claim being rejected. We reserve the right to report such cases to the relevant authorities and to take appropriate legal action.

15. Limitation of Liability Our total liability in connection with any return, refund, or claim under this policy is limited to the purchase price of the goods in question. We shall not be liable for any indirect, consequential, or special losses arising from a return or failed delivery.

16. Governing Law & Jurisdiction This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with this policy.

Nothing in this policy affects your statutory rights as a consumer under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

17. Contact Us For all returns, refund queries, or order issues, please contact:

DermaFusion Aesthetics Ltd 167–169 Great Portland Street, 5th Floor London, W1W 5PF

Email: info@dermafusionaesthetics.com